At Aestivonex , we operate with an emphasis on local trust and transparency. Our operational model is built around the Cash on Delivery (COD)  system, ensuring that you only pay when the handbag reaches your doorstep. This framework outlines how we manage post-purchase resolutions within the legal landscape of Singapore, specifically adhering to the Personal Data Protection Act (PDPA)  and the Consumer Protection (Fair Trading) Act.

The 30-Day Assurance Window

We provide a 30-day  window from the date of delivery to initiate a return request. This timeframe allows you to evaluate your purchase within the comfort of your home. If you determine that the handbag does not align with your requirements, you may begin the resolution process via contact@aestivonex.com .

Eligibility for Returns

To maintain a fair ecosystem for all Singaporean customers, returns are facilitated under the following specific circumstances:

1. Damaged Goods: If the handbag arrives with physical defects or structural issues.
2. Incorrect Item: If the product received does not match the model or color specified in your order.
3. Fit and Preference: If the dimensions do not suit your personal needs once viewed in person.

The Aestivonex Resolution Path

Transparent Logistics: Free Returns

Aestivonex does not impose any fiscal barriers on our customers for wanting to return a product.

• No Restocking Fees: We do not deduct any percentage from your original purchase value.
• No Courier Charges: The pickup service from your Singaporean address is entirely funded by Aestivonex.
• Convenience: Once your request is validated, we coordinate the pickup based on your availability, ensuring the process does not disrupt your schedule.

Trust Through Cash on Delivery (COD)

Our brand operates exclusively on a Cash on Delivery  basis. We believe this is the honest way to conduct online commerce in Singapore. You inspect the package at your door and pay the courier directly. Because no digital payment occurs at the point of sale, our refund process is structured differently than traditional credit-card-based stores.

The Refund Mechanism: Bank Transfers

Since your initial payment was made in cash, Aestivonex utilizes secure bank transfers to return funds.

1. Bank Detail Request: Upon approval of your return, our team will send a formal request for your bank account information.
2. Data Security (PDPA): Your bank details are handled as sensitive personal data under the PDPA . We collect this information solely for the purpose of executing the refund. We do not store these details beyond the duration required to complete the transaction and satisfy Singaporean fiscal record-keeping laws.
3. Accuracy: It is your responsibility to provide the correct account name and number. Aestivonex is not liable for funds sent to an incorrect account due to user error.
4. Processing Speed: Once we receive your valid bank details, we initiate the transfer within 1 business day .
5. Reflections Period: While we release the funds immediately, the banking system in Singapore typically requires 9 to 10 business days  for the amount to reflect in your statement. This duration is dictated by banking protocols and is outside the direct control of Aestivonex.

The Exchange Alternative

If you prefer a different handbag over a refund, an exchange is a viable path.

• Stock Availability: Exchanges are subject to our current local inventory.
• Process: After we inspect your returned item (taking 1 business day), we will dispatch your chosen replacement.
• Timeline: The new item will follow our standard shipping timeline of 3-4 business days.

Internal Inspection Standards

Every returned handbag undergoes a review at our Singapore facility. We take exactly 1 business day  to verify that the item is in its original condition, with tags intact and no signs of usage beyond the initial fit-test. This ensures that our inventory remains consistent for all future customers.

PDPA and Privacy in Returns

In the course of a return or refund, Aestivonex may collect additional identifiers, such as your bank account number. Under the Personal Data Protection Act (PDPA) , we ensure:

• Consent: By providing your bank details for a refund, you consent to their use for that specific transaction.
• Protection: We use encryption and restricted access to ensure your fiscal data is not exposed.
• Retention: We only keep these details as long as necessary to prove the refund was completed for tax and audit purposes.

Google Ads Compliance Statement

Aestivonex is committed to the highest standards of merchant transparency. This policy provides a clear, no-cost path for consumers to seek redress, ensuring that our Google Ads promotions are backed by a reliable and honest service assurance. We provide full disclosure of the COD model and the subsequent bank transfer refund method to avoid any confusion during the user journey.

Contact for Resolutions

To begin a return or exchange, please utilize our dedicated channel:

Email: contact@aestivonex.com

Location: Singapore